Disney Vacation Rental Villa with Pool - Rainbows End - Orlando Florida Vacation Rental Home at Silver Creek - Private Holiday Villa Rental

Rainbows End Luxury Florida Villa with Pool and Spa

Disney World tickets

Discount Disney Tickets

Find out more and buy the Go Orlando CardFind out more and buy the Go Orlando Card

About Go Orlando Card


Rainbows End Logo
Luxury Privately Owned Vacation Villa with Large Swimming Pool and Spa


Frequently Asked Questions

Have a question? Here we have listed some of the more common questions that we are asked.

Why should I choose your villa and not a hotel?

Where do we start? The location is fantastic, just a 15 minute drive from Disney, 5 minutes from the 192, and 35 minutes from Orlando International Airport. Hotels in the Disney area can be very expensive; in fact you will probably pay the same price for one person as you would for our entire home for up to 8 people! In addition you are not just in one room, you have an individual lounge, dining area, kitchen, 3 bedrooms, 3 bathrooms and your own private swimming pool and spa.

Return to the question list

Why should I rent directly with you and not through a travel agent?

For 3 reasons:

  1. It will cost you less as there will be no travel agent commission.
  2. You know exactly the home you are staying in i.e. no allocation on arrival. We know the villa and area well so will be able to give the necessary guidance and assistance, if required.
  3. You get a personal service and many extras that you wouldn't find in a villa booked via a travel agent.

Return to the question list

How many people can stay at your villa?

Our villa is licensed and insured for a maximum of 8 adults and one infant if using the cot (crib). Our Florida State licence dictates how many guests we can allow into our home and cannot be increased beyond this. Please note - to accommodate 8 the queen size sofa bed in the living room will need to be used for two of the party.

Return to the question list

How can I secure the dates we require?

We will secure dates up to three years in advance and the cost will be fixed at the current years rates. To secure the dates and fix the cost we will need a minimum non-refundable deposit of £100 or $150 per week booked if it is more than 8 weeks before your arrival date, or the full amount due if less than 8 weeks to your arrival date. Dates booked before a flight is booked can be altered without an admin charge as long as we have the availability.

Return to the question list

What is your cancellation policy?

In the event of your needing to cancel your booking the following fees will apply:-

8 or more weeks prior to arrival 100% of the deposit paid.

Less than 8 weeks to arrival 100% of total charge.

Please ensure you have adequate Travel Insurance to cover your losses if cancellation is due to an insured event beyond your control resulting in a financial loss.

Return to the question list

When do we receive the directions to your villa?

Full driving directions from Sanford or Orlando International airports will be available in the guest area of the web site as soon as the final balance is received by us. The access codes for the villa door will be sent by e-mail around 3 weeks before your arrival date, or if a last minute booking as soon as we receive cleared payment.

Return to the question list

What time is Check in & Check out?

Arrival can be at any time from 4.00pm

Departure is by 10.00am unless a later time is agreed in advance.

Return to the question list

How do we get the keys?

Our villa has a digital entry lock so you do not need a key. The entry code will be supplied by e-mail about three weeks before your arrival date.

Return to the question list

Do I need a rental car?

Yes!! To get the most out of Orlando a car is a must. It is very easy to drive in Florida and the roads are well sign posted. Make sure that you hire a car that is big enough for you and all your luggage. Why not let us give you a quote for car hire?

Return to the question list

Can I access the Internet at your villa?

Yes we have full high speed broadband internet access that is included free of charge for our guests.

In the master bedroom we have provided a computer desk complete with PC with a flat panel LCD display. Broadband internet is connected and Microsoft Office and MSN are pre-installed.

If you are bringing your own laptop computer you can either bring a LAN lead and connect it directly to the router or if you have wireless capabilities the connection details for our wireless Wi-Fi link are provided in the information pack sent with the villa access codes.

Return to the question list

Do I need a Visa to enter the USA?

Generally visitors from the UK simply fill out an ESTA, see below, before you travel, but there are some restrictions especially if you have a criminal record. Full details on the Visa Waiver Programme are available here.

ESTA - Anyone travelling or looking to travel to the USA on or after 12 January 2009 will need to apply online for an ESTA (Electronic System for Travel Authorisation) to be entitled to enter the USA. You will no longer be able to travel using just the visa waiver program on board the aircraft. You must apply for an ESTA as soon as possible, please note the current regulations regarding criminal records either current or spent still apply.

More information and apply for ESTA approval

Full details of all visa requirements can be found on the US Department of State web site.

Return to the question list

Is a maid service included?

No. The villa is rented on a self catering basis. The villa is cleaned before your arrival and again on your departure. For your convenience and hygiene the home is equipped with a vacuum cleaner, washing machine, tumble dryer, dishwasher, iron and ironing board, mop, brushes etc. If you would like a mid term clean during your stay this can be arranged at an additional cost.

Return to the question list

Will my young children be safe in the villa?

We have taken as much care as possible to ensure the safety of all our guests. For the younger ones you will be pleased to know that all external doors are linked to the home alarm system and will cause the control panel to bleep as they are opened. The swimming pool also has a 4 foot safety fence between the pool edge and the home so children cannot accidentally fall in. This fence is removable if it is not required. We also have an electronic baby monitor for your use.

Return to the question list

What do we need to bring with us?

Our villa is furnished and equipped to a very high standard to make it a home from home. All bedding, pillows and towels are provided. We have a washing machine and tumble dryer for your use so no need to take dirty washing home; we even have an iron and ironing board at your disposal. If you have any questions regarding what you need to bring please don't hesitate to contact us.

Return to the question list

Is the Villa Smoking or Non-Smoking?

For the comfort of guests our home is non-smoking, however smoking is permitted on the patio area.

Return to the question list

Can we bring our family pet?

Sorry but due to allergies we do not accept pets of any kind at the villa.

Return to the question list

Does the villa have its own phone?

The villa does have a phone and all calls within the US, Puerto Rico and Canada are free. To make all other calls you will need to purchase a phone card at a local supermarket, a $10 card will give around 100 minutes to the UK. The phone will also take incoming calls and you will be given the villa phone number before you travel so family can call you if you wish.

Return to the question list

Is the pool heated?

No, not unless you request it. The pool and spa can be heated by prior arrangement and for additional cost as indicated on the booking form. We would recommend pool heat from October through to April as the water can feel quite cold. The maximum temperature allowed under Florida law for heated pools is 86°f for the pool and 100°f for the Spa. If you did not request pool heat at the time of booking but decide on arrival that you do want it please contact the management company as soon as possible. You will be charged the daily rate and there will be a call out fee of $25. Please note that the pool will take at least 24 hours to heat up.

Return to the question list

How deep is the pool?

The pool at our Villa is 6 feet at the deep end and around 3 feet in the shallow end.

Return to the question list

Do you provide pool toys?

Whenever we are in Florida ourselves we buy lots of inflatable and other pool toys to leave for our guests to use. As we don't get to Florida as often as we would like we cannot guarantee that you will always find pool toys available but in most cases there will be. If there are non on your arrival there is a huge Wal*Mart store 5 minutes away which has a very large range of cheap pool toys.

Return to the question list

What facilities are there for children?

At the villa we have around 30 different dressing up costumes in the wardrobe in the twin bedroom for both boys and girls. There are also two Playstation 2 games consoles with a selection of games. In the garage we have an electronic 'talking' dart board with soft tip darts, a 7' air hockey table and a 7' pool table. We also have a large selection of toys, board games, jigsaws, books etc. plus a small fold away table and chairs with colouring books and colouring equipment. We have a large library of DVD films for all ages as well as a good selection of CDs covering all tastes in music, and of course we also have our own private swimming pool. See our photo gallery for more details.

Return to the question list

Do we have to bring our own bedding and towels?

No. All bedding, pillows and towels are provided including large pool towels which you can take to the water parks. The large colourful beach type towels are available at very cheap prices from the massive Wal*Mart store only five minutes away.

Return to the question list

How many televisions are in the villa?

We have a total of four TV's with over 200 cable channels to choose from. We have one in the main living area along with a DVD player, a TV/DVD combo in the master bedroom, a TV/DVD combo and Playstation 2 in the second master bedroom and a TV/DVD combo and Playstation 2 in the twin bedroom. We also have a large selection of DVD films for your viewing pleasure.

Return to the question list

Is there a hair dryer at your villa?

You will find a hairdryer in each of the three bathrooms. Also a set of hair straighteners can be found in one of the bathroom cupboards.

Return to the question list

Is the villa Air Conditioned?

Yes, the villa is fully air conditioned and has heat too; this is included in our rates.

Return to the question list

Can I rent a cot (crib) or highchair?

No need to rent. Included in our rental rates are a crib, buggy/stroller, high chair and electronic baby monitor. However if you need more than one of each they are available for hire from our management company.

Return to the question list

What about security?

The villa is in a very safe area, however as in all areas of the world the area is not crime free so for your added protection we have an easy to use security system that is monitored 24 hours a day by ADT - one of Americas largest security companies. We also have a small electronic safe for you to keep your tickets, passports etc secure; this is free to use.

Return to the question list

Are there stores and restaurants near by?

Just a mile from the villa on the plazza at the junction of US27 and Woodcrest Way there is a pharmacy, bank, hairdresser, post office, petrol (gas) station, Santa Fe Steakhouse and pizza takeaway. Within a five minute drive of the villa there is a massive 24 hour Wal*Mart store that sells everything you could ever need and all at bargain basement prices. The US 192 is 5 minutes away with all its numerous restaurants such as Outback Steakhouse, Subway, McDonalds, Taco Bell, Red Lobster, TGI Friday’s, Dennys, Ponderosa and Golden Corral. There are a selection of Chinese and Italian too. Posner Park, The Premium Outlet Mall and Florida Mall are only a short drive away.

Return to the question list

What if we have a problem with the villa while we are there?

We have a locally based management company that will sort out any problems that may arise. They also have a 24 hour emergency number. The management company details will be sent to you along with the villa access details before you leave for Florida.

Return to the question list

Do I need travel insurance?

Yes!! As with all holidays / vacations we strongly advise you get full travel / medical / cancellation insurance. Medical care in the USA is very, very expensive so please do not travel without insurance. Why not get a free quote here?

Return to the question list

I have more questions regarding your home, can I just speak to someone?

We are only too happy to speak to you we love talking about our villa and Florida in general, either call us in the UK on 01463 790339; ask for Les or Claire when you call, or send us an e-mail.

Return to the question list

OK I'm convinced, so how do I book your Villa?

Full booking details can be found here.

Return to the question list





Home | About | Gallery | Availability | How To Book | Contact Us | Car Hire